Dear customoters, due to the COVID-19 situation, the shipping delay is minimum 10 days. For any questions, don’t hesitate to contact us.
Dadiogaosai is a small studio, all pieces are made to order and generally leave our studio once a week. We ship worldwide with the Postal Service and Fedex. We will do our best to ensure you receive your order in a timely manner. All customers receive a shipping notification with tracking information, once the order has been dispatched.The shipping prices do not include duty or customs fees that your country may charge. Unfortunately, we have no control over these charges and are not responsible for them. If you choose to decline receipt of your package, you will be responsible for any additional shipping, taxes, duties and/or custom charges incurred for the return.
Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances’ goods may be returned within seven working days of delivery date, provided the following conditions apply:
The return must be approved by Dadiogaosai and can be discussed via email as detailed below, this must be done within 5 working days of delivery date.
The return must be sent exactly as advised by Dadiogaosai.
Dadiogaosa will not accept any returns sent through customs incorrectly which may incur customs charges.Dadiogaosa will not pay for returns or duties and taxes incurred upon return unless otherwise agreed in writing by Dadiogaosai.
The product must be new, unused, with the original label and tags and in its original bag and packaging and must be returned within 5 days after purchase.
If we agree that the product was indeed faulty, Dadiogaosai will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange.
Dadiogaosai will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.